Administration
Quality care built on strong, transparent, and responsive leadership — the people and departments that keep IHUN running to the highest standards across both our branches.
At the International Hospital for Urology and Nephrology (IHUN), quality patient care is built on more than advanced technology and specialized medical expertise — it depends on strong, transparent, and responsive administration. Since 1996, our administrative and management teams have worked behind every consultation, procedure, and recovery to ensure that IHUN operates to the highest standards of safety, efficiency, and patient satisfaction across our El Mohandessin and 6th of October City branches.
This page introduces the people and departments that keep the hospital running, the principles that guide how we are governed, and the administrative services available to help patients and their families navigate their care with confidence.
Our Team
IHUN is directed by an experienced leadership team that combines clinical excellence with sound institutional management — setting our strategic direction, safeguarding clinical quality, and keeping every department in service of our mission.
Managing Director / CEO
[Full Name]
Holds overall responsibility for IHUN’s strategy, growth, and day-to-day operations, coordinating all clinical and non-clinical departments and guiding long-term investment in technology and talent.
Medical Director
[Full Name]
Holds overall responsibility for IHUN’s strategy, growth, and day-to-day operations, coordinating all clinical and non-clinical departments and guiding long-term investment in technology and talent.
Director of Nursing
[Full Name]
Holds overall responsibility for IHUN’s strategy, growth, and day-to-day operations, coordinating all clinical and non-clinical departments and guiding long-term investment in technology and talent.
Support Functions
Administrative Departments
Behind IHUN’s clinical services is a network of departments that support patients, families, and staff at every step — so our medical professionals can focus fully on treatment.
🛏️
Admissions Office
Registration and inpatient admissions, coordinating beds and guiding patients from arrival to their ward or day-care unit.
🤝
Patient Affairs & Relations
Your first point of contact for questions, guidance, and support throughout the care journey.
🧾
Billing & Finance
Invoicing, payments, insurance claims, and financial inquiries — handled with clarity and confidentiality.
📁
Medical Records
Accurate, secure, and confidential storage, retrieval, and controlled release of patient information.
👥
Human Resources
Recruitment, training, staff development, and welfare for the hospital’s people.
📦
Procurement & Supply
Reliable supply of medicines, equipment, and materials across theaters, dialysis, lab, and pharmacy.
🔧
Facilities & Maintenance
Keeping infrastructure, equipment, and environment safe, clean, and fully operational at both branches.
💻
Information Technology
Hospital information systems, data security, and the digital infrastructure behind connected care.
Governance
Governance & Quality
IHUN is committed to being governed with integrity, accountability, and a constant focus on the wellbeing of our patients.
◆ A Commitment to Quality
Quality is a hospital-wide commitment. Our teams follow structured quality-management processes designed to uphold patient safety, minimize risk, and continuously raise the standard of care in line with the most current international guidelines in urology and nephrology.
◆ Patient Safety
From strict infection-control and medication-safety protocols to close supervision of our intensive care and surgical units by senior specialists, IHUN maintains a culture in which safety always comes first.
◆ Accreditation & Standards
IHUN continually works to meet and maintain recognized healthcare quality standards.
◆ Governance Structure
The hospital is directed by its executive leadership under the oversight of its owners and board, who set strategic priorities and keep IHUN’s growth aligned with its founding mission of specialized, patient-centered care.
Our Promise
Patient Rights & Responsibilities
✓
Safe, high-quality care delivered by qualified professionals.
✓
Clear information about your diagnosis, options, and expected costs.
✓
Privacy and confidentiality of your medical information.
✓
Informed consent before any procedure.
✓
Treatment without discrimination.
✓
To raise concerns and have them addressed promptly and fairly.
In turn, we ask patients to share accurate health information, respect staff and other patients, follow agreed treatment plans, and observe hospital policies — helping us provide the best possible care for everyone.
For Patients
Administrative Services
1
Booking an Appointment
Arrange appointments with our specialist consultants through the outpatient clinics — see clinic timetables or contact the hospital directly.
2
Admissions
Once admission is recommended, our Admissions Office guides you through registration and prepares your inpatient or day-care stay.
3
Insurance & Billing
Our Billing & Finance team helps you understand costs, process insurance claims, and answer payment questions transparently.
4
Requesting Medical Records
Request copies of your records through Medical Records — released only to the patient or an authorized representative after verification.
5
Feedback & Complaints
Share a compliment, concern, or formal complaint with Patient Affairs — handled seriously, confidentially, and constructively.